Last Mile Delivery Company of the Year

Our judging panel is drawn from across the public, academic, and private sectors. Judges are selected for their industry knowledge, expertise, and integrity. This award recognises the company providing last-mile delivery services that, over the past 12 months, has best demonstrated excellence, innovation, customer service, and operational performance. Entries should showcase how the organisation has achieved significant results through its delivery operations, whether through service quality, technology adoption, sustainability initiatives, network optimisation, customer experience improvements, or business growth. Entry is by a 5 A4 page submission (11pt font size minimum); the judges will be looking for clear information backed up by facts, supporting materials and statistics, that pays particular attention to the criteria listed below.

• Organisation Background: Please provide a brief description of the organisation such as when it was established, number of employees, key skills within your team, and the markets and geographic areas served. Please also provide an indication of your turnover and delivery volumes over the past three years.
• Delivery Network & Service Model: Outline your last-mile delivery network, fleet, and technology, and how this model is structured to serve your customers efficiently.
• Key Projects & Initiatives: Outline significant projects or initiatives undertaken over the past 12 months to improve service quality, speed, or reliability. Highlight any challenges faced and how they were overcome.
• Innovation & Technology: Please include details of any unique technology, route optimisation, tracking, or delivery innovations employed, demonstrating the degree of innovation and benefit to the organisation or its customers.
• Customer Experience: Describe how your last-mile operations have enhanced the customer experience, including measurable customer satisfaction results.
• Sustainability: Outline any sustainability initiatives incorporated into your delivery operations, such as electric or low-emission vehicles, cargo bikes, or delivery consolidation.
• Outcomes & Results: Summarise the outcomes of these efforts including the contribution to business growth, customer satisfaction, and operational performance. Include measurable results and year-on-year statistics, where possible.
• Supporting Facts & Testimonials: Include any other facts or statements that you feel are relevant to support the entry, including client or customer testimonials where possible.