Earlier this year, Dublin Express was recognised with the Customer Focus Achievement Award at the Irish Logistics & Transport Awards 2025, setting a benchmark in passenger service excellence while inspiring future entrants at the Irish Logistics & Transport Awards 2026.

Dublin Express delivers exceptional customer service through a multi-channel approach, leveraging NPS and CSAT scores, real-time feedback, and proactive engagement online. Celebratory events and personal interactions further enhance passenger satisfaction, fostering memorable and customer-focused journeys.

“The Dublin Express team has set a high standard with their innovative, customer-first approach,” the judges said, commending initiatives such as the "Plan Your Journey" page and detailed pre-journey emails, alongside thorough agent training that ensures consistently high-quality interactions. Their commitment to proactive service and continuous improvement makes them a truly deserving winner.

Dublin Express’ achievement highlights the importance of innovation, attention to detail, and customer-centric strategies in today’s logistics and transport sector, providing inspiration for organisations aiming to elevate service excellence.

Building on the success of 2025, Dublin Express’ recognition as Customer Focus Achievement winner showcases the impact of innovative, customer-first strategies in Ireland’s logistics and transport sector. 

This achievement provides a blueprint for the next wave of professionals, inspiring them to push boundaries, deliver outstanding service, and drive measurable impact. With this momentum, the question arises: who will take the spotlight next year and set new benchmarks for excellence?

The award gala of Irish Logistics & Transport Awards 2026 will be on 26 February 2026, offering organisations the opportunity to benchmark their achievements, learn from past winners, and submit a competitive entry.

Visit the official website to explore more inspiring success stories and discover the companies setting new benchmarks in logistics and supply chain innovation. Stay informed and subscribe to the newsletter for exclusive updates, finalist announcements, and event highlights.